Mandelbaum A. (How) Will RTLS transform healthcare delivery (research)? Practice Oriented Session: Applications of Real Time Locating Systems in Ambulatory Oncology “. (Full version )
Mandelbaum A. On “Theompirical” (Operations) Research, or Data‐Based Network‐Models of Call‐Centers, Hospitals, Courts, …
Mandelbaum A. Introduction to “Data-Driven Service Networks”
Mandelbaum A. “Theompirical” OR (IE/OM/MS), or Theoretical & Empirical Journeys through Service Systems (Hospitals, Call Centers, Banks,…)
Mandelbaum A. Engineering, then Management, now Data Science: 3 (4?) Stories of Intrapreneurship at the Faculty of Industrial Engineering & Management Technion Lecture superset ) (Final comments )
Carmeli N. Modeling and Analyzing IVR Systems, as a Special Case of Self-Services PPT )
Mandelbaum A. On Measuring, Modeling and Analyzing Service (Healthcare) Systems in Real-Time
Cohen I. Resource Allocation Policies for Minimizing Mortality in Mass Casualty Events
Mandelbaum A. On Measuring, Modeling and Analyzing Healthcare Systems in Real-Time
Mandelbaum A. Data-Based Processing Networks, or Inference, Design & Control of Service Systems Lecture superset )
Huang J. Modeling and Analysis of Delay Announcement, Refined Approximation for Overloaded Systems
Huang J. Patient Flow Management in Emergency Departments
Mandelbaum A. On Data-Based Service Networks: A Research Framework for Asymptotic Inference, Analysis & Control of Service Systems
Mandelbaum A. On Data-Based (Operations) Research, or Empirical Adventures in Call Centers, Hospitals, …, Discussing Dai’s Markov Lecture
Mandelbaum A. Data-Based Service Networks
Mandelbaum A. Data-Based Service Networks
Huang J., Carmeli B. and Mandelbaum A. Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback
Zviran A., Atar R. and Mandelbaum A. Control of Fork-Join Networks in Heavy Traffic
Mandelbaum A. Data-Based Service Networks: A Research Framework for Asymptotic Inference, Analysis & Control of Service Systems
Armony M. Queues in Hospitals: Empirical Study
Mandelbaum A. A Data-Based Science for Service Engineering and Management, or “Empirical Adventures in Call-Centers and Hospitals” Slides-Superset )
APS 2011 Conference Zaied I. The Offered-Load in Fork-Join Networks: Application to Staffing of Emergency Department
Zviran A. Control of Fork-Join Networks in Heavy-Traffic
Mandelbaum A. Data-Based Science for Service Engineering and Management or: Empirical Adventures in Call-Centers and Hospitals Distinguished Lecture 2011 , February, 2011.
Feldman Z, Mandelbaum A. Using simulation-based stochastic approximation to optimize staffing of systems with skills-based-routing
INFORMS 2010 Mandelbaum A. A Data-Based Science for Service Engineering and Management, or “Empirical Adventures in Call-Centers and Hospitals”
Mandelbaum A. Service Science and Engineering (of Call Centers, Hospitals…)
MSOM 2010 Conference Zviran A. Control of Fork-Join Networks in Heavy-Traffic
16th Industrial Engineering and Management Conference Mandelbaum A. “Data-Based Service Engineering (Science, Management) in Hospitals, Call Centers,… “ . LOIS MHPW, Eindhoven, February 2010. (Project DataMOCCA )
Marmor Y.N. Toward a Simulation-Based Real-Time Decision-Support System for Emergency Departments Printout )
Armony M. Staffing and Routing in Large-Scale Service Systems with Heterogeneous-Servers
Yom-Tov G. The Erlang-R Queue: A Model Supporting Personnel Staffing in Emergency Departments Printout )
Mandelbaum A. “Empirical Adventures in Call-Centers, Emergency-Departments,… “ . WITOR09, Turkey, September 2009.
Mandelbaum A. Empirical Adventures in Call-Centers and Emergency-Departments
Liberman P. Empirical Analysis of Service Centers: A Queueing-Science Perspective
IBM Haifa Research, Rambam Hospital, Technion IE&M; Winner of the “2009 Service Science Innovation Partnership Award”. Service Science in Hospitals: A Research-Based Partnership for Innovating and Transforming Patients Care
Marmor Y.N. Queues in Hospitals: empirical analysis of patients flow through the Emergency Department
Maman S. Uncertainty in the Demand for Service: The Case of Call Centers and Emergency Departments Winner of the 2009 ORSIS Mechraz Prize, for the best graduate thesis in Operations Research . (Printout )
Yom-Tov G. The Erlang-R Queue: A Model Supporting Personnel Staffing in Emergency Departments Printout )
Zeltyn, S. Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Center Winner of the ORSIS 2009 Best Paper Award .
Mandelbaum A. Data-MOCCA: Lectures and Demonstrations
Mandelbaum, A. QED Q’s: Quality- and Efficiency-Driven Queues, with a focus on Call/Contact Centers Printout )
Mandelbaum A. Data-Based Service Engineering
Yom-Tov G. Capacity Management in Hospitals: Semi-Open Queueing Networks in the QED Regime
Mandelbaum A. Service Engineering & Science: Data-Based Research, Teaching, Practice
Mandelbaum A. DataMOCCA: Data MOdel for Call Center Analysis PPT )
Mandelbaum A. QED Q’s: Quality- and Efficiency-Driven Queues Printout )
Mandelbaum A. QED Q’s: Quality- and Efficiency-Driven Queues Printout )
Mandelbaum A. Service Science & Engineering (of Call/Contact Centers)
Atar, R. Diffusion Limits and Control
Mandelbaum A. QED Q’s Printout ). SPA link: http://www.math.uiuc.edu/SPA07
Shaikhet G. Multiclass Many Server Diffusion Models: Reduction to a One Dimensional Control Problem
Armony M. Routing and Staffing in Large-Scale Service Systems with Heterogeneous Servers and Impatient Customers
Zeltyn S. Empirically-Based Staffing in Call Centers: Simple Models at the Service of Complex Realities Printout )
Mandelbaum A. Service Engineering: Data-Based Science & Teaching in Support of Service Management Printout )
Mandelbaum A. Service Engineering Printout )
Mandelbaum A. Service Engineering & Science: Data-Based Research, Teaching, Practice Printout )
Zeltyn S. Dimensioning Call Centers with Abandonment: Constraint Satisfaction and Cost Minimization
Shaikhet G. Queueing Systems with Many Servers: Null Controllability in heavy Traffic
Zeltyn S. Dimensional Call Centers with Abandonments. Constraint Satisfaction and Cost minimization
Shaikhet G. Many-Server Queues: Null Controllability in Heavy Traffic
Mandelbaum A. QED Q’s Printout ) APS link: http://appliedprob.society.informs.org/markov_lecture.html
Zeltyn S. Call Centers with Impatient Customers: Exact Analysis and Many-Server Asymptotics of the M/M/n+G queue
Armony M. Staffing and Control of Large Service Systems: The Case of Multiple Customer Classes and Fully Flexible Servers
Mandelbaum A. Telephone Call/Contact Centers, Service Engineering And Queuing Science
Brown L. Empirical Analysis of Call Center Traffic
Mandelbaum A. Skills-Based Routing and its Operational Complexities Full Version )
Sakov A. Empirical Analysis of a Telephone Call Center
Shimkin N. Adaptive Behavior of Impatient Customers in Tele-Queues
Mandelbaum A. Approximations and Hierarchical Modelling of Stochastic Networks
Mandelbaum A. Designing Call Centers with Impatient Customers
Mandelbaum A. Dimensioning Large Call Centers
Mandelbaum A. A Personal Tool for Workforce Management Word )
Mandelbaum A. Call Centers: Queueing Theory, Science, Practice Full Version )
Brown L. Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective
Mandelbaum A. Telephone Services: Science, Engineering, Management and Teaching
Mandelbaum A. Service Engineering: Multi-Disciplinary Process View (Call Center Design) PPT ); (PDF ); (Hebrew )
