Seminars

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Mandelbaum A. (How) Will RTLS transform healthcare delivery (research)?, INFORMS Healthcare, July 2019; within “Practice Oriented Session: Applications of Real Time Locating Systems in Ambulatory Oncology.” (Lecture PDF-4.3MB) (Full version PDF-7.5MB)
Mandelbaum A. On “Theompirical” (Operations) Research, or Data‐Based Network‐Models of Call‐Centers, Hospitals, Courts, …, Workshop on “Service Engineering: From Theory to Practice”, January 7-8, 2019, Technion. (PDF-10.6MB)
Mandelbaum A. Introduction to “Data-Driven Service Networks”, TAU course within the Israeli Statistics National Program, 1st semester, 2018-19. (Lecture PDF-12.2MB)
Mandelbaum A. “Theompirical” OR (IE/OM/MS), or Theoretical & Empirical Journeys through Service Systems (Hospitals, Call Centers, Banks,…). IFORS, Quebec, Canada, July 2017. (Lecture PDF-10MB)
Mandelbaum A. Engineering, then Management, now Data Science: 3 (4?) Stories of Intrapreneurship at the Faculty of Industrial Engineering & Management Technion. Shantou, December 2015. (Lecture PDF-7.9MB) (Lecture superset PDF-10.5MB) (Final comments PDF-655KB)
Carmeli N. Modeling and Analyzing IVR Systems, as a Special Case of Self-Services. M.Sc. Seminar, Technion, June 2014. (PDF-1.37MB) (PPT-5.73MB)
Mandelbaum A. On Measuring, Modeling and Analyzing Service (Healthcare) Systems in Real-Time. PhD Seminar, Technion, March 2014. (PDF-8.69MB)
Cohen I. Resource Allocation Policies for Minimizing Mortality in Mass Casualty Events. Technion, January 2014. (PPT-553KB)
Mandelbaum A. On Measuring, Modeling and Analyzing Healthcare Systems in Real-Time. T2med, Technion, December 2013. (PDF-6.27MB)
Mandelbaum A. Data-Based Processing Networks, or Inference, Design & Control of Service Systems. DSC/e, December 2013. (Lecture PDF-6.83MB) (Lecture superset PDF-8.32MB)
Huang J. Modeling and Analysis of Delay Announcement, Refined Approximation for Overloaded Systems. INFORMS, October 2013. (PDF-398KB)
Huang J. Patient Flow Management in Emergency Departments. PhD Defense, May 2013. (PDF-1.64MB)
Mandelbaum A. On Data-Based Service Networks: A Research Framework for Asymptotic Inference, Analysis & Control of Service Systems. STOR Seminar, UNC, October 2012. (PDF-2.3MB)
Mandelbaum A. On Data-Based (Operations) Research, or Empirical Adventures in Call Centers, Hospitals, …, Discussing Dai’s Markov Lecture. Phoenix, INFORMS, October 2012. (PDF-670KB)
Mandelbaum A. Data-Based Service Networks. Kellogg Operations Workshop, 1.5 hour tutorial, Northwestern, September 2012. (PDF-3.75MB)
Mandelbaum A. Data-Based Service Networks. SAMSI Workshop, 2 hour workshop, SAMSI, August 12. (PDF-4.4MB)
Huang J., Carmeli B. and Mandelbaum A. Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback. INFORMS Annual Meeting, Pheonix, USA, October 2012. (PDF-386KB)
Zviran A., Atar R. and Mandelbaum A. Control of Fork-Join Networks in Heavy Traffic. Allerton Conference, October 2012. (PDF-560KB)
Mandelbaum A. Data-Based Service Networks: A Research Framework for Asymptotic Inference, Analysis & Control of Service Systems. INFORMS International Plenary, Beijing, June 2012. (PDF-3.32MB)
Armony M. Queues in Hospitals: Empirical Study. INFORMS Annual Meeting, November 2011 (PDF-795KB)
Mandelbaum A. A Data-Based Science for Service Engineering and Management, or “Empirical Adventures in Call-Centers and Hospitals”. IELM, Hong Kong UST, September 2011. (Lecture PDF-2.4MB) (Slides-Superset PDF-2.7MB)
APS 2011 Conference. Stockholm, July 2011. (link)
Zaied I. The Offered-Load in Fork-Join Networks: Application to Staffing of Emergency Department. ORSIS Conference, May 2011. (PDF-2.71MB)
Zviran A. Control of Fork-Join Networks in Heavy-Traffic. ORSIS Conference, May 2011. (PDF-760KB)
Mandelbaum A. Data-Based Science for Service Engineering and Management or: Empirical Adventures in Call-Centers and Hospitals. Georgia-Tech, ISyE; Distinguished Lecture 2011, February, 2011. (PDF-7MB)
Feldman Z, Mandelbaum A. Using simulation-based stochastic approximation to optimize staffing of systems with skills-based-routing. Winter Simulation Conference, Baltimore, Maryland, December 2010. (PPT-5.68MB)
INFORMS 2010. Austin Texas, November 2010. (link)
Mandelbaum A. A Data-Based Science for Service Engineering and Management, or “Empirical Adventures in Call-Centers and Hospitals”. LOIS Lecture, Eindhoven, October 2010. (PDF-6.55MB)
Mandelbaum A. Service Science and Engineering (of Call Centers, Hospitals…). Technion Reunion, Class of 1970, July 2010. (PDF-3MB).
MSOM 2010 Conference. Technion, Haifa, June 2010. (link)
Zviran A. Control of Fork-Join Networks in Heavy-Traffic. ORSIS Conference, June 2010. (PDF-390KB)
16th Industrial Engineering and Management Conference, Tel Aviv, March 2010 (Link)
Mandelbaum A. “Data-Based Service Engineering (Science, Management) in Hospitals, Call Centers,…”. LOIS MHPW, Eindhoven, February 2010. (PDF-11.53MB) Project DataMOCCA (PDF-2.76MB)
Marmor Y.N. Toward a Simulation-Based Real-Time Decision-Support System for Emergency Departments. Winter Simulation conference, December 2009. (PPT-837KB) (Printout PDF-441KB)
Armony M. Staffing and Routing in Large-Scale Service Systems with Heterogeneous-Servers. INFORMS Annual Meeting, October 2009 (PDF-800KB)
Yom-Tov G. The Erlang-R Queue: A Model Supporting Personnel Staffing in Emergency Departments. WITOR09, Turkey, September 2009. (Lecture PDF-860KB) (Printout PDF-735KB)
Mandelbaum A. “Empirical Adventures in Call-Centers, Emergency-Departments,…”. WITOR09, Turkey, September 2009. (PDF-3.16MB)
Mandelbaum A. Empirical Adventures in Call-Centers and Emergency-Departments. August 2009, Superset of Overheads. (PDF-6.28MB)
Liberman P. Empirical Analysis of Service Centers: A Queueing-Science Perspective. University of Buenos Aires, August 2009. (PDF-1.38MB)
IBM Haifa Research, Rambam Hospital, Technion IE&M; Winner of the “2009 Service Science Innovation Partnership Award”. Service Science in Hospitals: A Research-Based Partnership for Innovating and Transforming Patients Care. Technology Services World Conference. Santa Clara, California, May 2009. (PPT-2.16MB)
Marmor Y.N. Queues in Hospitals: empirical analysis of patients flow through the Emergency Department. ORSIS annual meeting, Shfaim, May 2009. (PPT-524KB)
Maman S. Uncertainty in the Demand for Service: The Case of Call Centers and Emergency Departments. ORSIS annual meeting, Shfaim, May 2009. Winner of the 2009 ORSIS Mechraz Prize, for the best graduate thesis in Operations Research (Lecture PDF-722KB) (Printout PDF-608KB)
Yom-Tov G. The Erlang-R Queue: A Model Supporting Personnel Staffing in Emergency Departments. ORSIS annual meeting, Shfaim, May 2009. (Lecture PDF-561KB) (Printout PDF-561KB)
Zeltyn, S. Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Center. ORSIS annual meeting, Shfaim, May 2009. Winner of the ORSIS 2009 Best Paper Award (PPT-514KB)
Mandelbaum A. Data-MOCCA: Lectures and Demonstrations. 2008. (Zip File – 23.7MB)
Mandelbaum, A. QED Q’s: Quality- and Efficiency-Driven Queues, with a focus on Call/Contact Centers. China lectures (Chinese Academy of Science, Tsinghua, Fudan), Beijing and Shanghai, November 2008. (Lecture PDF-2.77MB) (Printout PDF-2.41MB)
Mandelbaum A. Data-Based Service Engineering. ISBIS (International Statistical Institute for Business and Industrial Statistics) session, at ENBIS (European Network for Business and Industrial Statistics) 8th Conference, Athens, September 2008. (PDF-1.51MB)
Yom-Tov G. Capacity Management in Hospitals: Semi-Open Queueing Networks in the QED Regime. MSOM, June 2008. (Lecture PDF-1GB)
Mandelbaum A. Service Engineering & Science: Data-Based Research, Teaching, Practice. keynote speaker, Euro Working Group on Stochastic Modeling, Koc University, Istanbul, Turkey, June 2008. (PDF-2.78MB)
Mandelbaum A. DataMOCCA: Data MOdel for Call Center Analysis. Wharton Call Center Forum, February 2008. (PDF-640KB) (PPT-5.95MB)
Mandelbaum A. QED Q’s: Quality- and Efficiency-Driven Queues. Wharton Statistics, February 2008. (Lecture PDF-2.36MB) (Printout PDF-2.08MB)
Mandelbaum A. QED Q’s: Quality- and Efficiency-Driven Queues. Tel-Aviv University Statistics and Operations Research, January 2008. (Lecture PDF-1.65MB) (Printout PDF-2.95MB)
Mandelbaum A. Service Science & Engineering (of Call/Contact Centers). Technion Reunion, Class of 1967, December 2007. (PDF-1.95MB)
Atar, R. Diffusion Limits and Control. Queueing Day, Technion, December 20, 2007. (PDF-130KB)
Mandelbaum A. QED Q’s. 32nd Conference on Stochastic Processes and their Applications, Urbana-Champaign, August 2007. (Lecture PDF-3.73MB)
(Printout PDF-3.35MB). SPA link: http://www.math.uiuc.edu/SPA07
Shaikhet G. Multiclass Many Server Diffusion Models: Reduction to a One Dimensional Control Problem. ORSIS annual meeting, Maale Hachamisha, May 2007 (PDF-160KB)
Armony M. Routing and Staffing in Large-Scale Service Systems with Heterogeneous Servers and Impatient Customers. INFORMS Annual Meeting, November 2006 (PDF-540KB)
Zeltyn S. Empirically-Based Staffing in Call Centers: Simple Models at the Service of Complex Realities. New-York University and IBM Thomas J. Watson Research Center, October 2006 (Lecture-PDF-1.7MB) (Printout-PDF-1.4MB)
Mandelbaum A. Service Engineering: Data-Based Science & Teaching in Support of Service Management. Stanford GSB, October 2006 (Lecture-PDF-1.7MB) (Printout-PDF-1.4MB)
Mandelbaum A. Service Engineering. IBM SSME Conference, October 6, 2006 (Lecture-PDF-720KB) (Printout-PDF-600KB)
Mandelbaum A. Service Engineering & Science: Data-Based Research, Teaching, Practice. Wharton Empirical OM Workshop, September 2006 (Lecture -PDF-1.7MB) (Printout –PDF-1.5MB)
Zeltyn S. Dimensioning Call Centers with Abandonment: Constraint Satisfaction and Cost Minimization. ORSIS annual meeting, Naharia, May 2006 (PDF-200KB)
Shaikhet G. Queueing Systems with Many Servers: Null Controllability in heavy Traffic ORSIS annual meeting, Naharia, May 2006 (PDF-220KB)
Zeltyn S. Dimensional Call Centers with Abandonments. Constraint Satisfaction and Cost minimization. INFORMS annual meeting, San-Francisco, November 2005 (PDF-200KB)
Shaikhet G. Many-Server Queues: Null Controllability in Heavy Traffic. EE Probability Seminar, Technion, December 2005 (PDF-130KB)
Mandelbaum A. QED Q’s. INFORMS San-Francisco, Inaugural Markov Lecture of the Applied Probability Society (APS), November 2005. (Lecture PDF-1.1MB) (Printout PDF-1.1MB). APS link: http://appliedprob.society.informs.org/markov_lecture.html
Zeltyn S. Call Centers with Impatient Customers: Exact Analysis and Many-Server Asymptotics of the M/M/n+G queue. IE Seminar, Columbia Univeristy, NYC, April 2005. (PDF-1MB)
Armony M. Staffing and Control of Large Service Systems: The Case of Multiple Customer Classes and Fully Flexible Servers. Denver, October 2004. (PDF-100 KB)
Mandelbaum A. Telephone Call/Contact Centers, Service Engineering And Queuing Science. Montreal Stochastic Networks Conference, July 2004 (PDF-1.9MB)
Brown L. Empirical Analysis of Call Center Traffic. Wharton Call-Center Forum, May 2003. (PDF – 1.6Mb)
Mandelbaum A. Skills-Based Routing and its Operational Complexities. Wharton Call-Center Forum, May 2003. (Lecture Delivered-PDF-836KB) (Full Version-PDF-1.1MB)
Sakov A. Empirical Analysis of a Telephone Call Center. Statistics Seminar, Tel-Aviv University, May 29, 2002. (Based on the above report by Mandelbaum, Sakov, Zeltyn.) (PPT-390KB)
Shimkin N. Adaptive Behavior of Impatient Customers in Tele-Queues. Statistics Seminar, Hebrew University, Jerusalem, April 2002. (PS – ZIP-320KB)
Mandelbaum A. Approximations and Hierarchical Modelling of Stochastic Networks. April 2002. (PDF – 6.5Mb)
Mandelbaum A. Designing Call Centers with Impatient Customers. April 2002. (PDF – 6.4Mb)
Mandelbaum A. Dimensioning Large Call Centers. April 2002. (PDF – 5.7Mb)
Mandelbaum A. A Personal Tool for Workforce Management. Wharton Call Center Forum, May 2002. (PDF – 6MB) (Word – ZIP – 6.2Mb)
Mandelbaum A. Call Centers: Queueing Theory, Science, Practice. Madrid, July 3, 2002. (WORD – 1.8Mb) ( Full Version – PDF – 2.6Mb)
Brown L. Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective. The Wharton School, University of Pennsylvania, November 2002. (PDF – 1.5Mb)
Mandelbaum A. Telephone Services: Science, Engineering, Management and Teaching. Fraunhofer, November 26, 2002. (PDF – 1.7Mb)
Mandelbaum A. Service Engineering: Multi-Disciplinary Process View (Call Center Design). (PDF-60KB) (PPT-640KB); (PDF-148KB) (PPT-664KB Hebrew)

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