Theses

Carmeli, N., Kaspi, H. and Mandelbaum, A., Modeling and Analyzing Voice-Response Systems, as a Special Case of Self-services, Technical report, Technion, 2019. (Unreachable link)

Zychlinski N., Time-Varying Fluid Networks with Blocking: Models Supporting Patient Flow Analysis in Hospitals, Ph.D. Thesis, Technion, June 2018. (Seminar)

Liberman, P., Meilijson, I. and Mandelbaum, A., Mining of Routing Protocols in Queueing Systems, with Application to Telephone Call Centers, February 2017.

Carmeli N., Data-Based Resource-View of Service Networks: Performance Analysis, Delay Prediction and Asymptotics., Ph.D. Research Proposal, Technion, February 2017.

Liberman P., Mining of Routing Protocols in Queueing Systems with Applications to Call Centers, M.Sc. Thesis, Tel-Aviv University, February 2017.

Senderovich A., Queue Mining: Service Perspectives in Process Mining, Ph.D. Thesis, Technion, September 2016. (Seminar)

Carmeli N., Modeling and Analyzing IVR Systems, as a Special Case of Self-services, M.Sc. Thesis, Technion, June 2015. (Seminar) (Exam)

Koren A., Estimating Goal-Scoring Probabilities in Soccer, Based on Physical and Geometric Factors, M.Sc. Thesis, Technion, June 2015. (Seminar) (Exam)

Koren, A., Ritov, Y. and Mandelbaum, A., Estimating the Scoring Probability in Soccer, based on Physical and Geometrical Parameters, February 2015.

Senderovich A., Service Analysis and Simulation In Process Mining, Ph.D. Research Proposal, Technion, February 2014.

Huang J., Patient Flow Management in Emergency Departments, Ph.D. Thesis, National University of Singapore (NUS), July 2013.

Koren A., Estimating Goal-Scoring Probabilities in Soccer, Based on Physical and Geometric Factors, M.Sc. Research Proposal, Technion, April 2013.

Ghebali R., Real Time Prediction of the Probability of Abandonment in Call Centers, M.Sc. Thesis, Technion, August 2012.

Senderovich A., Multi-Level Workforce Planning in Call Centers, M.Sc. Thesis, Technion, August 2012. (Seminar – PDF) (Seminar – PPT) (Exam)

Carmeli B., Real Time Optimization of Patient Flow in Emergency Departments, M.Sc. Thesis, Technion, July 2012. (Seminar) (Exam)

Reich M., The Workload Process: Modelling, Inference and Applications, M.Sc. Thesis, Technion, June 2012. (Seminar)

Zaied I., The Offered Load in Fork Join Networks: Calculations and Applications to Service Engineering of Emergency Department, M.Sc. Thesis, Technion, June 2012. (Seminar) (Exam)

Ghebali R., Real-Time Prediction of the Probability of Abandonment in Call Centers, M.Sc. Research Proposal, Technion, July 2011.

Zychlinski N., Analyzing and Modeling Mass Casualty Events in Hospitals – An Operational View via Fluid Models, M.Sc. Thesis, Technion, July 2011. (Seminar)

Zviran A., Fork-Join Networks in Heavy Traffc: Diffusion Approximations and Control, M.Sc. Thesis, Technion, March 2011.

Zychlinski N., Analyzing and modeling Mass Casualty Events in hospitals – An operational view via fluid models, M.Sc. Research Proposal, Technion, February 2011.

Khudyakov P., Statistical Analysis of Call Center data, Ph.D. Thesis, Technion, July 2010.

Yom-Tov G., Queues in Hospitals: Queueing Networks with ReEntering Customers in the QED Regime, Ph.D. Thesis, Technion, June 2010. (Seminar)

Zaied I., The Offered Load in Fork-Join Networks: Calculations and Applications to Service Engineering of Emergency Department, M.Sc. Research Proposal, Technion, March 2010.

Senderovich A., Call Centers with Skills-Based-Routing: Simulation-Based State-Inference and Dynamic-Staffing, M.Sc. Research Proposal, Technion, February 2010.

Marmor Y.N., Emergency-Departments Simulation in Support of Service-Engineering: Staffing, Design, and Real-Time Tracking, Ph.D. Thesis, Technion, February 2010. (Seminar)

Maman S., Uncertainty in the Demand for Service: The Case of Call Centers and Emergency Departments, M.Sc. Thesis, Technion, April 2009. (Seminar) (Hebrew Summary)

Tseytlin Y., Queueing Systems with Heterogeneous Servers: On Fair Routing of Patients in Emergency Departments, M.Sc. Thesis, Technion, April 2009. (Seminar) (Hebrew Summary)

Feldman Z., Optimal Staffing of Systems with Skills-Based-Routing (SBR), M.Sc. Thesis, Technion, November 2008. (Exam)

Tseytlin Y., Zviran A., Simulation of Patients Routing from an Emergency Department to Internal Wards in Rambam Hospital, Technion, November 2008. (Seminar)

Rozenshmidt L., On Priority Queues with Impatient Customers: Stationary and Time-Varying Analysis, M.Sc. Thesis, Technion, 2008. (Exam) (Hebrew Summary)

Reich M., The Workload Process: Modelling, Inference and Applications, M.Sc. Research Proposal, Technion, December 2007.

Khudyakov P., Statistical Analysis of Call Center Data, Ph.D. Research Proposal, Technion, October 2007.

Shaikhet G., Control of Many-Servers Queueing Systems in Heavy Traffic, Ph.D. Thesis, Technion, April 2007. (Seminar)

Aldor-Noiman S., Forecasting Demand for a Telephone Call Center: Analysis of Desired versus Attainable Precision, M.Sc. Thesis, Technion, July 2006. (Seminar)

Khudyakov P., Designing a Call Center with an IVR (Interactive Voice Response), M.Sc. Thesis, Technion, February 2006. (Seminar)

Zeltyn S., Call Centers with Impatient Customers: Exact Analysis and Many-Server Asymptotics of the M/M/n+G queue, PhD Thesis, Technion, 2005. (Seminar)

Gurvich I., Design and Control of the M/M/N Queue with Multi-Class Customers and Many Servers, M.Sc. Thesis, Technion, July 2004. (Seminar)

Feldman Z., Staffing of Time-Varying Queues To Achieve Time-Stable Performance, Technion, June 2004.

Marmor Y.N., Developing a Simulation Tool for Analyzing Emergency Department Performance, M.Sc. Thesis, Technion, August 2003. Supervised by the late Prof. David Sinreich. (English Summary)

Ishay E., Fitting Phase-Type Distributions to Data from a Telephone Call Center, M.Sc. Thesis, Technion, March 2003. (Seminar)

Schwartz R., Simulation Experiments with M/G/100 Queues in the Halfin-Whitt (Q.E.D.) Regime, Technion, July 2002. (PostScript)

Nakibly E., Predicting Waiting Times in Telephone Service Systems, M.Sc. Thesis, Technion, July 2002.

Kestelman R., Optimal Organizational Structures for Problem Solving: Help Desk, M.Sc. Thesis, Technion, February 2001. (English Summary)

Zohar E., Adaptive Behavior of Impatient Customers in Invisible Queues, M.Sc. Thesis, Technion, January 2001.

Garnett O., Designing a Telephone Call Center with Impatient Customers, M.Sc. Thesis, Technion, March 1998. (English Summary)

Zeltyn S., Estimating Characteristics of Queueing Networks Using Transactional Data, M.Sc. Thesis, Technion, January 1996.

Barron Y., Performance Analysis of Dynamic Stochastic PERT/CPM Networks, M.Sc. Thesis, Technion, January 1996. (English Summary)

Ph.D. Thesis, 1983, "Linear Estimators of the Mean of a Gaussian Distribution on a Hilbert Space", Cornell University (Thesis Committee: E.B. Dynkin, L.D. Brown, D. Heath, L. Billera)

M.A. Thesis, 1977, "Optimization in the M/GI/1 Queue", Tel-Aviv University (Thesis Committee: U. Yechiali, I. Meilijson, M. Smorodinsky)