Sergey Zeltyn, jointly with Brown, L.
Wharton
January and April, 2005
1. Classical Queueing Models
2. Abandonment and Customers’ Patience in Tele-Queues. The Palm/Erlang-A Model
3. Operational Regimes in Call Centers: Empirically-Based Queueing Theory
4.1. Markov Jump Processes Review
4.2. PASTA Property Markov Jump Processes Review