MSOM Conference 2010

Conference Dates: June 27-29, 2010

MSOM 2010 Home Page (Link).

Lectures

• Empirical Adventures in Call Centers, Emergency Departments, …  Mandelbaum A.
• Emergency Department (ED): The Case for Service Engineering. Marmor Y.
• On the Accuracy of Delay-History-Based Predictors in Large Call Centers. Armony M.
• Skill Based Routing: Data-Based Review and Research Prospects (Part II: Staffing and Routing). Gurevich I.
• Uncertainly in the Demand for Service: The Case of Emergency Department and Call Centers.  Zeltyn S.
• Queueing Systems with Heterogeneous Servers: On Fair Routing from Emergency Departments to Internal Wards. Tseytlin Y.
• Design and Inference of a Call Center with an Answering Machine (IVR), Khudyakov P.
• The Erlang-R Queue: Time-Varying QED Queues with Reentrant Customers in Support of Healthcare Staffing. Yom-Tov G.
• Data-Based Service Engineering (Science, Management) in Call Centers, Hospitals… Mandelbaum A.

SEEStat Tutorial

• SEEStat Tutorial
• Solution