APS Stockholm Conference 2011

Conference Dates: July 06-08, 2011

APS 2011 Home Page (Link).

Lectures

• Patient Flow in Hospitals: A Data-Based Queueing Perspective. Armony M.
• On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers. Tseytlin Y.
• Queueing Models with Uncertain Arrival Rate: Theory and Validation. Zeltyn S.
• DataMOCCA Data Models for Call Center Analysis. Feigin P., Mandelbaum A.
• Data-Based Science for Service Engineering and Management or: Empirical Adventures in Call-Centers and Hospitals. Mandelbaum A.
• The “Anatomy of Waiting” for service. Mandelbaum A.
• SEEStat 3.0 Tutorial. Technion SEELab.