Technical Reports

Mathijsen, B.W.J., Janssen, A.J.E.M., Van Leeuwaarden, J.S.H., Zwart, A.P. and Mandelbaum, A., Robust Heavy-Traffic Approximations for Service Systems Facing Overdispersed Demand, 2015.
Gurvich, I., Liberman, P. and Mandelbaum, A., "Empirical Analysis of Skills-Based Routing in Call Centers: A Queueing Science Perspective", An expanded version of the 2009 MIT MSOM Conference.  Link ?
Adler, P., Mandelbaum, A., Nguyen, V. and Schwerer, E., "From Project to Process Management in Engineering", Stanford Institute of Manufacturing Automation (SIMA), 1992 (90 pages)
Mandelbaum, A., "The Dynamic Complementarity Problem", Accepted to Math. of Operations Research, never resubmitted
Chen, H., Harrison, J.M., Mandelbaum, A., van Ackere, A. and Wein, L., "Queueing Network Models of Semiconductor Wafer Fabrication", Stanford University Center for Integrated Systems (CIS), 1987 (69 pages)