Technical Reports

Mandelbaum A., Appointment-driven Resource Networks (ARNets): Data-Based Modeling, Analysis and Design, with Applications to Healthcare and Judicial Services, ISF 2018-2021.

Mandelbaum, A., SEEStat Tutorial, Last Updated: November 2020.

Gurvich, I., Henderson, S., Shmoys D., Mandelbaum, A., Feigin P., Joachims, T., Estrin, D., Cole, C., Wang, F. and Chokshi, D., Data Science for Processing Networks: Blueprint for a Data Lab, May 2019.

Carmeli, N., Kaspi, H. and Mandelbaum, A., "Modeling and Analyzing Voice-Response Systems, as a Special Case of Self-services", Technical report, Technion, 2019. Link ?

Mandelbaum, A., "SEEGraph Tutorial", Revised: November 2018. Link ?

Mandelbaum, A., Armony, M. and Momcilovic, P., Data-Based Models of Resource-Driven Activity Networks, BSF 2014–2017.

Mathijsen, B.W.J., Janssen, A.J.E.M., Van Leeuwaarden, J.S.H., Zwart, A.P. and Mandelbaum, A., Robust Heavy-Traffic Approximations for Service Systems Facing Overdispersed Demand, December 2015.

Plonsky O., Efrat D., Dourban A., David N., Gologorsky M., Zaied I., Mandelbaum A. and Rafaeli A., Fairness in Patient Routing: Maternity Wards in Rambam Hospital, 2013.

Horne, R.L., Mandelbaum, A. and Massey, W.A., "Large-Scale Dynamics for Multi-Server Queues", Year ? Link ?

Koren, A. and Mandelbaum, A., "A Data-Driven Finite-Horizon Version of Little’s Law", 2012. Link ?

Maman, S., Mandelbaum, A., Whitt, W. and Zeltyn, S., Queues with Random Arrival Rates: Inference, Modelling and Asymptotics (c-Staffing) or Uncertainty in the Demand for Service: The Case of Call Centers and Emergency Departments, July 2009.

Gurvich, I., Liberman, P. and Mandelbaum, A., "Empirical Analysis of Skills-Based Routing in Call Centers: A Queueing Science Perspective", An expanded version of the 2009 MIT MSOM Conference. Link ?

Marmor, Y., Wasserkrug, S., Carmeli, B., Greenshpan, O., Vortman, P., Schwartz, D., Moskovitch, K., Tzafrir, S., Basis, F., Shtub, A., Lauterman, T. and Mandelbaum, A., "RFID-Based Business Process Transformation: Value Assessment in Hospital Emergency Departments", IBM + Rambam + Technion, OCR (Open Collaborative Research), 2009. Link ?

Wasserkrug, S., Mandelbaum, A., Marmor, Y., Shtub, A., Gopher, D., Auerback-Shpak, Y., Schwartz, D., Basis, F., Assaf, J., Carmeli, B. and Vortman, P., Services Research in Hospitals, or The Multi-Disciplinary Science of Patients Care, 2009., Winner of the Inaugural Service Science Innovation Partnership Award (Rambam, IBM, Technion)

Shaikhet, G. and Mandelbaum, A., Control of Many-Server Queueing Systems in Heavy-Traffic, Technion Report, Technion, April 2007.

Feldman, Z. and Mandelbaum, A., Staffing of Time-Varying Queues to Achieve Time-Stable Performance, Technion Report, Technion, July 2004. (Internet Supplement)

Mandelbaum, A., Call Centers: Research Bibliography with Abstracts, Technion Report, Technion, May 2006, 7th edition (226 pages).

Trofimov, V., Feigin, P., Mandelbaum, A., Ishay, E. and Nadjarov, E., "DataMOCCA: Data Model for Call Center Analysis", Technion Report, Technion, May 2004. Last version: June 2006. Link ?

Mandelbaum, A. and Zeltyn, S., "The M/M/n+G Queue: Summary of Performance Measures", Prepared for the Bank of America, U.S.A., May 2004. Link ?

Armony, M. and Mandelbaum, A., Design, Staffing and Control of Large Service Systems: The Case of a Single Customer Class and Multiple Server Types, Technion Report, Technion, April 2004.

Brown, L.D., Mandelbaum, A., Sakov, A., Shen, H., Zeltyn, S. and Zhao, L., Multifactor Poisson and Gamma-Poisson Models for Call Center Arrival Times, Technical Report, University of Pennsylvania, January 2004.

Mandelbaum, A. and Schwartz, R., Simulation Experiments with M/G/100 Queues in the Halfin-Whitt (Q.E.D.) Regime, Technion Report, Technion, July 2002 (32 pages).

Mandelbaum, A., Sakov, A. and Zeltyn, S., Empirical Analysis of a Call Center, Both text and overheads (by Anat Sakov), Technion Report, Technion, March 2001., Awarded the Students’ Mitchner Prize for “Quality Sciences and Quality Management”, Technion, 2001.

Garnett, O. and Mandelbaum, A., An Introduction to Skills-Based Routing and Its Operational Complexities, Technion Report, Technion, May 2000.

Adler, P., Mandelbaum, A., Nguyen, V. and Schwerer, E., From Project to Process Management in Engineering, Stanford Institute of Manufacturing Automation (SIMA), 1992 (90 pages)

Kozyakin, V.S., Mandelbaum, A. and Vladimirov, A.A., Absolute Stability and Dynamic Complementarity, 1992.

Mandelbaum, A., "The Dynamic Complementarity Problem", Accepted to Math. of Operations Research, never resubmitted

Chen, H., Harrison, J.M., Mandelbaum, A., van Ackere, A. and Wein, L., "Queueing Network Models of Semiconductor Wafer Fabrication", Stanford University Center for Integrated Systems (CIS), 1987 (69 pages) Link ?