Students’ Seminar

Spring Semester, 2010

Syllabus (Hebrew)

Lectures

• Data-Based Service Engineering (Science, Management) in Call Centers, Hospitals…
  Mandelbaum A.

Guests Lectures

• Emergency-Departments Simulation in Support of Service-Engineering: Staffing Over Varying Horizons
  Student:  Yariv Marmur (Ph.D. candidate)
• Patient Flow Monitoring and Control within Emergency Department
  Student:  Boaz Carmeli (IBM)

Students Lectures

• Decision  Supported System of Managing Multi-Casualties Event (Project)
  Students:  Abir Koren, Avi Yongelson, Yebgeni Stiro and Tal Shevpal.

• Patients Fair Routing: Maternity Wards at Rambam (Project)
  Students:  Michal Gulgulorski, Noa David, Alon Dorban and Ori Plonsky.

• Bank’s Call Center: Performance measures and  Revenue Relating Model (Project)
  Students:  Ravid Paldi, Adi Suzan, Arnon Hecht, Maayan Solomon, Avrahami Israel.