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Students’ Seminar
Spring Semester, 2010
Syllabus (Hebrew)
Lectures
Data-Based Service Engineering (Science, Management) in Call Centers, Hospitals…
Mandelbaum A.
Guests Lectures
Emergency-Departments Simulation in Support of Service-Engineering: Staffing Over Varying Horizons
Student: Yariv Marmur (Ph.D. candidate)
Patient Flow Monitoring and Control within Emergency Department
Student: Boaz Carmeli (IBM)
Students Lectures
Decision Supported System of Managing Multi-Casualties Event
(
Project
)
Students: Abir Koren, Avi Yongelson, Yebgeni Stiro and Tal Shevpal.
Patients Fair Routing: Maternity Wards at Rambam
(
Project
)
Students: Michal Gulgulorski, Noa David, Alon Dorban and Ori Plonsky.
Bank’s Call Center: Performance measures and Revenue Relating Model
(
Project
)
Students: Ravid Paldi, Adi Suzan, Arnon Hecht, Maayan Solomon, Avrahami Israel.