- The SEE Center (SEE = Service Enterprise Engineering): A Technion IE&M and Penn-State IME Partnership, January 2007.
- Trofimov, V., Feigin, P., Mandelbaum, A. Ishay, E., Nadjharov, E. DATA-MOCCA: Data MOdel for Call Center Analysis. Volume 1: Model Description and Introduction to User Interface, July 2006.
- Mandelbaum A. Data-MOCCA: Lectures and Demonstrations. 2005-2008.
- SEEStat Tutorials, June 2008.