- Nira Munichor, PhD Student, Technion. Caller Reactions to Telephone Waiting. May 2006.
- Prof. Anat Rafaeli. A Psychological Look at Service and Waiting. June 2004.
- Gidi Maklef and Zeev Hugi, Hapoalim. Marketing and MIS in Bank Call Centers. February 2004.
- Gadi Alon, PhD Student, Columbia. Competition in Service Industries. February 2004.
- Amit Fisher, M.Sc. in MIS, Technion. CRM, from an Information System Perspective. June 2003.
- Prof. Barak Libai. Customers Relationship Management (CRM). May 2003.
- Prof. Anat Rafaeli. The Service Provider. April 2003.
- Izik Cohen, PhD Student, Technion. Multi Project Scheduling, April 2003.
- Stochastic Networks Conference, Montreal, Canada, 2004.
- Call Center Workshop, Montreal, Canada, 2004.
- Ward Whitt’s Graduate Research Course – Fall 2004.
