Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur vel hendrerit tellus, non dictum ipsum. Morbi lacus metus, rutrum quis sodales eu, tincidunt vel eros. Aliquam blandit nisi risus, ac lacinia dolor ullamcorper nec:
- Nira Munichor, PhD Student, Technion. Caller Reactions to Telephone Waiting. May 2006 (PPT – 1.3MB)
- Prof. Anat Rafaeli. A Psychological Look at Service and Waiting. June 2004 (PPT-1.4MB)
- Gidi Maklef and Zeev Hugi, Hapoalim. Marketing and MIS in Bank Call Centers. February 2004 (PDF-380KB)
- Gadi Alon, PhD Student, Columbia. Competition in Service Industries. February 2004 (PDF-130KB)
- Amit Fisher, M.Sc. in MIS, Technion. CRM, from an Information System Perspective. June 2003 (PPT-2.6MB)
- Prof. Barak Libai. Customers Relationship Management (CRM). May 2003 (PPT – 1.3MB)
- Prof. Anat Rafaeli. The Service Provider. April 2003 (PPT-770KB)
- Izik Cohen, PhD Student, Technion. Multi Project Scheduling, April 2003 (PPT-316KB)
- Stochastic Networks Conference, Montreal, Canada, 2004
- Call Center Workshop, Montreal, Canada, 2004
- Ward Whitt’s Graduate Research Course – Fall 2004
