Research Partners

Graduate Students

Nitzan Carmeli (Yuviler), Ph.D.,  "Predicting delays in queueing networks; Closed processing networks" (jointly with G. Yom-Tov; M. Armony, P. Momčilović)  2015–2020
Noa Zychlinski, Ph.D.,  "Analysis of hospital networks via time-varying fluid models with blocking" (jointly with I. Cohen and P. Momčilović)  |  2013–2018
Max Moldavsky, M.E.,  "Multi-channel service systems"  Spring 2014–2015
Pablo Liberman, M.Sc.,  "Protocol inference" (main advisor: I. Meilijson, Tel-Aviv University)  |  2013–2017
Arik Senderovich, Ph.D.,  "Service analysis and simulation in process mining" (jointly with A. Gal)  Winter 2012–2017
Abir Koren, M.Sc.,  "Modelling and analyzing scoring attempts in soccer" (jointly with Y. Ritov)  Winter 2012–2015
Nitzan Yuviler, M.Sc.,  "Modeling and Analyzing IVR Systems, as a Special Case of Self-Services" (jointly with H. Kaspi)  2011–2014
Rony Ghebali, M.Sc.,  "Impatience over the phone: Inference and control" (jointly with M. Gorfine)  Winter 2011–January 2013
Noa Zychlinski, M.Sc.,  "Models in support of Mass-Casualty-Events" (jointly with I. Cohen)  Winter 2011–December 2012
Boaz Carmeli, M.Sc.,  "Real-time optimization of patient-flow in emergency departments"  January 2010–August 2012
Arik Senderovich, M.Sc.,  "Call centers with skills-based-routing: Simulation-based state-inference and dynamic-staffing"  January 2010–August 2012
Yariv Marmor, Ph.D.,  "Simulation support of service engineering—design, staffing and real-time control of emergency departments" (started Ph.D. under the guidance of the late Dr. David Sinreich), Research Fellowship, Israel National Institute for Health Policy (NIHP)  2006–2010
Itamar Zaied, M.Sc.,  "The offered load of fork-join networks, with applications to health care" (jointly with H. Kaspi), Technion  2009–2012
Asaf Zviran, M.Sc.,  "On fork-join (split-match) networks" (jointly with R. Atar), Technion  2008–2011
Michael Reich, M.Sc.,  "The workload process: Modelling, analysis and inference" (jointly with Y. Ritov), Technion  2008–2011
Yulia Tseytlin, M.Sc.,  "Queueing systems with heterogeneous servers: On fair routing of patients in emergency departments", Technion, Research Fellowship, Israel National Institute for Health Policy (NIHP)  October 2007–2009
Shimrit Maman, M.Sc. in Statistics,  "Uncertainty in the demand for service: The case of call centers and emergency departments" (jointly with S. Zeltyn), Technion. Winner of the 2009 ORSIS Mechraz Prize for Best Graduate Thesis in Operations Research  May 2007–2009
Galit Yom-Tov, Ph.D.,  "Performance analysis of health-care systems", Technion, Research Fellowship, Israel National Institute for Health Policy (NIHP)  October 2006–2010
Yossi Luzon, M.Sc.,  "Appointment systems", Technion  2006–2009
Luba Rosenschmidt, M.Sc.,  "On queues with impatient customers: Theory, approximation and simulation", Technion  2006–2008
Sivan Aldor-Noiman, M.Sc.,  "Statistical inference of call center data" (main advisor: P. Feigin), Technion  June 2006
Polina Khudyakov, M.Sc.,  "Designing a call center with an IVR (Interactive Voice Response)", Technion  June 2006
Zohar Feldman, M.Sc.,  "Optimal staffing of systems with skills-based-routing", Technion  2005–2009 (Summa Cum Laude)
Itay Gurvich, M.Sc.,  "Design and control of the M/M/N queue with multi-type customers and many servers", Technion  August 2004
Gennady Shaikhet, Ph.D.,  "Skills-based routing in the QED regime" (main advisor: R. Atar), Technion  April 2003
Eva Ishay, M.Sc.,  "Fitting phase-type distributions to call-center data" (jointly with E. Greenshtein), Technion  June 2003
Efrat Nakibli, M.Sc.,  "Predicting delays in telephone queues", Technion.
Awarded the Students Mitchner Prize for “Quality Sciences and Quality Management”, Technion, 2002  February 1998–June 2003
Ran Kestelman, M.Sc.,  "Optimal organizational structures for information processing and problem solving" (jointly with M. Tennenholtz), Technion  December 2000
Ety Izhar, M.Sc.,  "Rational abandonments from invisible queues" (jointly with N. Shimkin), Technion  December 2000
Ofer Garnett, M.Sc.,  "Designing a telephone call center with impatient customers", Technion. Awarded the Students Mitchner Prize for “Quality Sciences and Quality Management”, Technion, 1999  April 1998
Sergey Zeltyn, Ph.D.,  "Approximation of queueing networks based on transactional data", Technion, Qualifying Exam.
Changed subject to: "Queues with impatient customers: Theory and inference combined into science", June 2004  August 1997
Yonit Baron, M.Sc.,  "Performance analysis of stochastic dynamic PERT networks", Technion  April 1997
Sergey Zeltyn, M.Sc.,  "Estimating characteristics of queueing networks using partial information", Technion. Awarded the Poter Prize for the best dissertation in the general area of Statistics, by the Israeli Statistics Association  March 1996
Genady Pats, Ph.D.,  "State-dependent queueing networks: approximations and applications", Technion  January 1995
Hong Chen, Ph.D.,  "Stochastic flow networks: bottleneck analysis, fluid approximations and diffusion limits", Stanford University  1987

Colleagues & Friends

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Wil van der Aalst
Full Professor and Chair of Process and Data Science (PADS), Aachen University, Germany
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Ann van Ackere
Professor of Decision Sciences (Emeritus), Faculty of Business and Economics (HEC), University of Lausanne, Switzerland
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Paul S. Adler
University of Southern California Marshall School of Business Department of Management and Organization
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Zeynep Aksin
Professor, Operations Management and Information Systems group, Koç University, Istanbul, Türkiye
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Sivan Aldor-Noiman
M.Sc., Chief Technology Officer in Banff Advisors
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Nadir Arber
Director, Integrated Cancer Prevention Center, Tel-Aviv Souraski Medical Center, Israel
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Mor Armony
NYU Stern School of Business, New York University
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Jacob Assaf
M.D, Ph.D., Professor of Emergency Medicine, Hadassah Hospital, Jerusalem, Israel
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Baris Ata
Professor of Operations Management, University of Chicago Booth School of Business, The University of Chicago, Chicago, IL, US
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Rami Atar
Viterbi Faculty of Electrical and Computer Engineering, Technion
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David Azriel
Technion, Faculty of Data and Decision Sciences
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Martin Barlow
Professor (Emeritus) of Mathematics, University of British Columbia (UBC), Vancouver, Canada
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Opher Baron
Professor, Operations Management and Statistics Distinguished Professor of Operations Management and Statistics, University of Toronto
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Yonit Barron
M.Sc., Senior Lecturer, Ariel University, The Department of Industrial Engineering & Management
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Fuad Basis
Deputy Director and specialist in emergency medicine and internal medicine, Rambam Health Care Campus, Haifa, Israel
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Achal Bassamboo
Professor of Decision Sciences and Professor of Operations, Kellogg School of Management, Northwestern University, Evanston, IL, US
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Sem Borst
Professor of Stochastic Operations Research, Department of Mathematics and Computer Science, Eindhoven University of Technology (TU/e), Eindhoven, The Netherlands
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Onno Boxma
Professor of Stochastic Operations Research, Department of Mathematics and Computer Science, Eindhoven University of Technology, Eindhoven, The Netherlands
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Lawrence D. Brown
Professor, Department of Statistics, The Wharton School, University of Pennsylvania, Philadelphia, PA, US
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Craig A. Bunnell
Morse Family Chief Medical Officer, Dana-Farber Cancer Institute, Boston, MA, US
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Krzysztof Burdzy
Professor of Mathematics, University of Washington, Seattle, WA, US
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Junhui Cai
Assistant Professor, Real Estate in the IT, Analytics, and Operations Department (ITAO), Mendoza College of Business, University of Notre Dame
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Boaz Carmeli
M.Sc., Manager, BioMedical Informatics, IBM Research
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Nitzan Carmeli
M.Sc., Ph.D.
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Manlu Chen
Department of Management Science and Engineering, School of Business, Renmin University of China
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Hong Chen
Professor of Management Science, Cheung Kong Graduate School of Business (CKGSB), Beijing, China
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David Chokshi
Professor of Leadership, Colin Powell School for Civic and Global Leadership, City College of New York (CUNY), New York, NY, US
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Gagan L. Choudhury
Lead Member of Technical Staff, AT&T Labs Research
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Izack Cohen
Associate Professor, The Faculty of Engineering, Bar-Ilan University, Israel
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Curtis Cole
Vice President and Chief Global Information Officer; Frances and John L. Loeb Associate Professor of Libraries and Information Technology, Cornell University, New York, NY, US
Noa David
B.Sc. Student, Technion
Alon Dourban
Senior Machine Learning Scientist, PayPal, Tel Aviv, Israel
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Eugene B. Dynkin
Professor of Mathematics (Emeritus), Cornell University, Ithaca, NY, US
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Dorit Efrat-Treister
Senior Lecturer, Department of Management, Ben-Gurion University of the Negev
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Deborah Estrin
Professor of Computer Science, Cornell Tech and Cornell Ann S. Bowers College of Computing and Information Science, Cornell University, New York, NY, US
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Paul D. Feigin
Professor Emeritus, Faculty of Data and Decision Sciences, Technion
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Zohar Feldman
Researcher, IBM Haifa Research Lab, Haifa, Israel
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Allon Gad
Professor of Operations, Information and Decisions, Wharton School, University of Pennsylvania, Philadelphia, PA, US
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Avigdor Gal
Professor of Data Science, The Faculty of Data & Decision Sciences, Technion
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Noah Gans
Professor of Management Science and Professor of Operations, Information and Decisions, Wharton School, University of Pennsylvania, Philadelphia, PA, US
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Ofer Garnett
Founder and Chief Technology Officer (CTO) of YouAppi Ltd, Israel
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Rony Ghebali
Data Scientist, ZoomInfo, Vancouver, WA, US; M.Sc. in Statistics, Faculty of Industrial Engineering and Management, Technion
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Dagan Gilat
Senior Manager, The Business Transformation & Optimization group, IBM Research Lab, Haifa, Israel
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Ervis Gjonça
Judicial Operations Researcher, Tirana, Albania
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Boaz Golany
Professor (Emeritus), Faculty of Industrial Engineering and Management, Technion
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Yair Goldberg
Associate Professor of Statistics, Faculty of Data and Decision Sciences, Technion
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Michal Gologorsky‏
Microsoft, B.Sc. in Industrial Engineering from Technion
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Danny Gopher
Professor (Emeritus), Faculty of Data and Decision Sciences, Technion
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Malka Gorfine
Professor, Department of Statistics and Operations Research, School of Mathematical Sciences, Tel Aviv University, Israel
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Ohad Greenshpan
Co‑Founder and Chief Technology Officer, Wandz.ai, Tel Aviv, Israel; Formerly researcher at IBM Research Lab, Haifa, Israel
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Itai Gurvich
Professor, Kellogg School of Management, Northwestern University, IL, US
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Shahar Harel
Head of AI, Quris. Formerly Machine Learning Researcher, SparkBeyond and AI Chief Scientist, CodeFuel; MSc in Computer Science, Technion
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J. Michael Harrison
Professor of Management (Emeritus), Stanford Graduate School of Business, Stanford University, CA, US
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Qi-Ming He
Professor, Department of Management Sciences, University of Waterloo, Waterloo, Ontario, Canada
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Shane Henderson
Professor, School of Operations Research and Information Engineering, Cornell University, Ithaca, NY, US
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Junfei Huang
Department of Decisions, Operations and Technology, CUHK Business School, The Chinese University of Hong Kong
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Rouba Ibrahim
Professor of Operations and Technology, UCL School of Management, University College London, London, UK
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Armann Ingolfsson
Professor, Alberta School of Business - Department of Accounting and Business Analytics, Canada.
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Eva Ishay
M.Sc., Research Statistician (Technion SEE Laboratory alumnus), Technion
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Shlomo Israelit
Director, Emergency Trauma Department, Rambam Health Care Campus (RHCC)
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Augustus J.E.M. Janssen
Eindhoven University of Technology, EURANDOM and Department of Electrical Engineering.
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Predrag Jelenković
Professor, Department of Electrical Engineering, Columbia University, New York, NY, US
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Otis B. Jennings
Ph.D. in Industrial & Systems Engineering, The Georgia Institute of Technology, Atlanta, GA, US
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Thorsten Joachims
Professor of Computer Science and Information Science, Department of Computer Science and Department of Information Science, Cornell University, Ithaca, NY, US
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Sarah Kadish
Vice President Quality and Patient Safety, Dana-Farber Cancer Institute, Boston, MA, US
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Haya Kaspi
Professor (Emeritus), Department of Industrial Engineering and Management, Faculty of Data and Decision Sciences, Technion
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Ran Kestelman
M.Sc., Faculty of Industrial Engineering and Management, Technion
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Polyna Khudyakov
Director of Biostatistics, Sage Therapeutics, Cambridge, MA, US (Ph.D. in Operations Research, Technion)
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Katerina S. Kocevska
Full Professor of Economics, Iustinianus Primus Faculty of Law, Ss. Cyril and Methodius University, Skopje, North Macedonia
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Ger Koole
Professor of Mathematics, Vrije Universiteit Amsterdam, Amsterdam, The Netherlands
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Abir Koren
M.Sc., Faculty of Industrial Engineering and Management, Technion
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Victor Kozyakin
Principal Researcher, Institute for Information Transmission Problems, Laboratory of Information and Control Theory, Moscow, Russia
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Nikolai A. Kuznetsov
Doctor of Technical Sciences, Professor, and Director, Institute for Information Transmission Problems, Moscow, Russia
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Tirza Lauterman
Researcher, Metacognition and Human-Factors engineering, Faculty of Industrial Engineering and Management and the Ackerman lab, Technion
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Sander J. J. Leemans
Professor, Process Mining and Business Process Management, Aachen University, Germany
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Johan S. H. van Leeuwaarden
Professor, Stochastic Operations Research (SOR), Tilburg University, The Netherlands
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Ryan Leib
Chief Clinical Operations Officer, Fred Hutch Cancer Center, Seattle, WA, US
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Pablo Liberman
M.Sc. in Protocol Inference, Tel-Aviv University, Israel
Vladimir Lipets
Research Staff Member, in the IoT and Wearables groups, IBM Research Laboratory, Haifa, Israel
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Nan Liu
Professor of Business Analytics, The William S. McKiernan Family Faculty Fellow, Carroll School of Management, Boston College, MA, US
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Osnat Luxenburg
Director of the Medical Technology, Health Information, Innovation and Research Directorate, Ministry of Health, Israel
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Yossi Luzon
Ph.D. and M.Sc. in Industrial Engineering and Management, Technion
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Shimrit Maman
M.Sc. in Statistics, Faculty of Industrial Engineering and Management, Technion; Senior Scientist and Director, Earth and Planetary Image Facility (EPIF), Ben Gurion University of the Negev
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Yariv N. Marmor
Department of Industrial Engineering and Management, ORT Braude College Karmiel, Israel and Health Care Policy and Research Department, Mayo Clinic
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William A. Massey
Professor, Department of Operations Research and Financial Engineering, Princeton University, Princeton, NJ, US
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Britt W. J. Mathijsen
Researcher, Department of Mathematics and Computer Science, Eindhoven University of Technology
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Jan Mendling
Professor of Process Science, The Department of Computer Science, Humboldt University of Berlin
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Yossi Mesika
Senior Software Engineer, Solo.io; Formerly Research Staff Member, Healthcare and Life Sciences group, IBM Research Lab Haifa, Israel)
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Max Moldavsky
Director of Innovation and Climate Solutions, Netafim; B.Sc. and M.E. in Industrial Engineering and Management, Technion
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Petar Momčilović
Associate Professor, Department of Industrial and Systems Engineering, A&M University, Texas.
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Kobi Moskovitch
Director of Operations for Emergency Situations, Rambam Health Care Campus, Haifa, Israel
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Ella Nadjharov
Research Staff, SEE Lab (Service Enterprise Engineering), Technion
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Chaitra H. Nagaraja
Senior Lecturer in Statistics & Data Science, Exeter, England, UK
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Efrat Nakibly
Group Chief Marketing Officer (CMO), EMET, Israel; M.Sc. in Operations Research and Systems Analysis, Technion
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Vien Nguyen
Associate Professor, Sloan School of Management, Massachusetts Institute of Technology (MIT), Cambridge, MA, US
Ilya Novikov
Biostatistics & Biomathematics Unit, Gertner Institute for Epidemiology and Health Policy Research, Sheba Medical Center, Israel
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Marcelo Olivares
Professor, School of Economics and Business, University of Chile, Santiago, Chile; Associate Adjunct Professor, Columbia Business School, Columbia University, New York, NY, US
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Gennady Pats
Principal Software Architect, Microsoft, Israel; PhD in Mathematics, Technion
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Ori Plonsky
Senior Lecturer, Faculty of Data and Decision Sciences, Technion
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Anat Rafaeli
Professor of Organizational Behavior, Technion
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Kavita Ramanan
Professor, Applied Mathematics and Associate Chair, Division of Applied Mathematics, Brown University, Providence, RI, US
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Michael Reich
Head of Advanced Analytics & AI, Teva Pharmaceuticals, Netanya, Israel; M.Sc. in Statistics, Faculty of Industrial Engineering and Management, Technion
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Martin I. Reiman
Professor, Department of Industrial Engineering and Operations Research, Columbia University, New York, NY, US
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Brian Rider
Professor, Department of Mathematics, Temple University, Philadelphia, PA, US
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Ya’acov Ritov
Professor of Statistics, Faculty of Social Sciences, Hebrew University of Jerusalem
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Andreas Rogge-Solti
Institute for Information Business, Vienna University of Economics and Business (WU Vienna)
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Lubov Rozenshmidt
M.Sc. in Operations Research and Systems Analysis, Faculty of Industrial Engineering and Management, Technion
Ludger Rüschendorf
Professor (Emeritus), Department of Mathematical Stochastics, Albert-Ludwigs-Universität Freiburg, Freiburg, Germany
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Anat Sakov
Post‑doctoral Fellow, Department of Statistics, Tel‑Aviv University, and Faculty of Industrial Engineering and Management, Technion
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François Schnitzler
Senior Researcher (Machine Learning) at InterDigital. Former Senior Researcher, Technion
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Kenneth Schultz
Associate Professor in Operations Management, the Air Force Institute of Technology (AFIT), OH, US
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Dagan Schwartz
Senior Lecturer, Department of Emergency Medicine Services, Ben‑Gurion University of the Negev, and Director of Hospital Emergency Management, Beilinson Hospital, Israel
Roy Schwartz
M.Sc., Computer Science; B.Sc., Information Systems Engineering, Excellence Program, Technion
Elizabeth Schwerer
Ph.D. Graduate Researcher, Stanford Graduate School of Business, Stanford University, CA, US
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Arik Senderovich
Assistant Professor, The School of Information Technology (ITEC), York University, Toronto, Canada
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Gennady Shaikhet
Associate Professor, School of Mathematics and Statistics, Carleton University, Ottawa, Ontario, Canada
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Haipeng Shen
Professor of Innovation and Information Management, Faculty of Business and Economics, HKU Business School, Hong Kong
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Larry A. Shepp
Professor (Emeritus) of Statistics and Operations Research, Columbia University, New York, NY, US
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Nahum Shimkin
Professor, Electrical Engineering, Viterbi Faculty of Electrical and Computer Engineering, Technion
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Alex Shleyfman
Senior Lecturer, Department of Computer Science, Faculty of Exact Sciences, Bar-Ilan University, Israel
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David Shmoys
Professor of Business Management & Leadership Studies, School of Operations Research and Information Engineering and Department of Computer Science, Cornell University, Ithaca, NY, US
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Yael Shpak
Ph.D. in Human Factors Engineering, Faculty of Industrial Engineering and Management, Technion
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Avraham Shtub
Professor (Emeritus), Faculty of Data and Decision Sciences, Technion
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David Sinreich
Senior Lecturer, The Davidson Faculty of Industrial Engineering and Management, Technion
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Alexander Stolyar
Professor, Department of Industrial & Enterprise Systems Engineering (ISE), University of Illinois at Urbana‑Champaign, Urbana, IL, US
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Zach Tagar
GIS Department Director, Ministry of Health, Jerusalem, Israel
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Murad S. Taqqu
Professor (Emeritus), Department of Mathematics & Statistics, Boston University, Boston, MA, US
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Shai Taub
Senior Technical Member of the SWOPS Team (Services Workforce‑Optimization group), IBM Research Lab, Haifa, Israel
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Nikolaos Trichakis
Associate Dean, Social and Ethical Responsibilities of Computing, MIT Schwarzman College of Computing and MIT Sloan
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Valery Trofimov
Senior Researcher and Chief Data Scientist, SEE Laboratory (Service Enterprise Engineering), Faculty of Industrial Engineering and Management, Technion
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Yulia Tseytlin
Research Fellow, Governance & Sustainability Center, Europe. The Conference Board
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Sara Tzafrir
Chief Information Officer (CIO) and head of the Division of Information, Computing and Communications at Rambam Health Care Campus, Haifa, Israel
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Robert J. Vanderbei
Professor (Emeritus), Operations Research & Financial Engineering (ORFE), Princeton University, Princeton, NJ, US
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Alexander Vladimirov
Leading Research Scientist, Institute for Information Transmission Problems, Russian Academy of Sciences, Moscow, Russia
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Pnina Vortman
Technology and Innovation Advisor; Formerly Manager of the Industry Value Solutions Department, IBM Haifa Research Lab, Israel
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Jianfu Wang
Associate Professor, Department of Decision Analytics and Operations, City University of Hong Kong
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Segev Wasserkrug
Senior Technical Staff Member, Decision Optimization and Game Theory Group, IBM Research, Haifa, Israel; and Research Fellow, Faculty of Data and Decision Sciences, Technion
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Ananda Weerasinghe
Professor of Mathematics, Department of Mathematics, Iowa State University, Ames, IA, US
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Matthias Weidlich
Professor, The Department of Computer Science, Humboldt University of Berlin
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Lawrence M. Wein
Jeffrey S. Skoll Professor of Management Science, Stanford Graduate School of Business, Stanford University, CA, US
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Ward Whitt
Professor (Emeritus), Department of Industrial Engineering and Operations Research, Columbia University, NY, US
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Jennifer Wiler
Professor, Emergency Medicine, School of Medicine, University of Colorado
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Rachel Wilf-Miron
Associate Professor, School of Public Health, Sackler Faculty of Medicine, Tel Aviv University
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Han Ye
Associate Professor of Decision and Technology Analytics, College of Business, Lehigh University, PA, US
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Uri Yechiali
Professor (Emeritus), Department of Statistics, School of Mathematical Sciences, Tel Aviv University, Tel Aviv, Israel
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Liron Yedidsion
Senior Research Scientist at Amazon Logistics. Former Professor, Faculty of Industrial Engineering and Management, Technion
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Jonathan Yefenof
Faculty of Social Sciences, Department of Statistics, Hebrew University of Jerusalem
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Galit Yom-Tov
Associate Professor at the Faculty of Data and Decision Sciences, Technion.
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Qiuping Yu
Associate Professor of Operations Management and Business Analytics, McDonough School of Business, Georgetown University, Washington, DC, US
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Itamar Zaied
M.Sc. in Operations Research, Technion
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Sergey Zeltyn
Researcher, IBM Research Lab, Haifa, Israel
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Hanqin Zhang
Professor, Business, Analytics and Operations, National University of Singapore
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Jiheng Zhang
Professor, Department of Industrial Engineering and Decision Analytics, The Hong Kong University of Science and Technology
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Linda Zhao
Professor, Department of Statistics and Data Science, Wharton School, University of Pennsylvania
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Xiaobo Zhao
Professor, Department of Industrial Engineering, Tsinghua University, Beijing, China
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Arnona Ziv
Information & Computerization Unit, Gertner Institute for Epidemiology and Health Policy Research, Sheba Medical Center, Israel
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Ety Zohar
Faculty of Electrical Engineering and Faculty of Industrial Engineering and Management, Technion
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Asaf Zviran
M.Sc., Operations Research, Faculty of Industrial Engineering and Management, Technion
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Bert Zwart
Professor, Stochastic Operations Research (SOR), Eindhoven University of Technology
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Noa Zychlinski
Assistant Professor, Faculty of Data and Decision Sciences, Technion
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