Lifetime-Achievement Award, ORSIS (OR Society of Israel), 2024.
MSOM Distinguished Fellow, 2019.
Master Forum, The Chinese University of Hong Kong, Shenzhen, May 2019: “Theompir-ical” Research of Service Systems (A Case Study of Hospitals and Call Centers)
2018 MSOM Service Management SIG Best Paper Award: “Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback,” with Jun-fei Huang and Boaz Carmeli, Operations Research, 2015.
2014 Naor Memorial Lecture, Plenary, ORSIS (OR Society of Israel).
2014 Uri Rothblum prize for best publication, ORSIS (OR Society of Israel): “Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State,” with Itay Gurvich and Junfei Huang, Operations Research, 2014.
Eindhoven Data Science Center, Opening Ceremony, Keynote lecture December 2, 2013.
Kellogg’s Operations Conference, Plenary tutorial, Chicago, September 2012.
INFORMS Beijing, Plenary lecture, June 2012.
MOSTLY Beijing, Plenary tutorial, June 2012.
INFORMS Fellow, 2011.
Yanai Award for Excellence in Academic Education (inaugural), Technion, 2011.
Taub Prize for Academic Excellence, Technion, 2011.
SENG Distinguished Visiting Fellow, Hong Kong University of Science and Technology (HKUST), 2011.
ISyE Distinguished Lecturer, Georgia Tech, 2011.
LOIS Lecture, University of Eindhoven, 2010.
Technion Excellence in Teaching, 2009.
Inaugural Service Research Innovation Award for the best collaborative practice between industry, academia and government, Santa Clara, 2009: Director of project (jointly with IBM Research Israel, Rambam Hospital Haifa, Technion IE&M).
Best publication prize, ORSIS (OR Society of Israel) 2009 (with Sergey Zeltyn)
Inaugural Markov Lecture in Applied Probability, Plenary Lecture: “QED Q’s”, IN-FORMS 2005, San Francisco.
Meir Rosenblatt Prize for Teaching, IE&M, Technion, 2004.
Mitchner Prize for Quality Sciences and Quality Management, Technion, 2003.
Yosef Levy Prize, ORSIS (OR Society of Israel) 2001 (with Sem Borst and Martin I. Reiman), to promote scientific work in the fields of Operations Research and Managerial Economics: “Dimensioning Large Call Centers“, Operations Research, 52(1), pp. 17-34, 2004.
Senior Fellow of the Wharton Financial Institutions Center (Call Centers Forum), 2000-.
Technion Excellence in Teaching, 2000, for the course “Service Engineering”.
Technion Salomon Simon Mani Award for Excellence in Teaching, 1999.
Marcel F. Neuts Best Paper Award, 1998: ”Fluid and Diffusion Limits for Queues in Slowly Changing Random Environments,” Stochastic Models, 1998. (with Gagan L. Choudhury, Martin I. Reiman and Ward Whitt), 1998.
Japan Society for the Promotion of Science (JSPS): Visiting Fellowship, July 1995.
Fellow of the Stanford Business School Trust Fund, 1989–1990.
Fellow of the Bat-Sheva de Rothchild Foundation, 1987–1988.
Alon Israeli Young Scientist, 1987–1990.
Milton and Lilian Edwards Technion Academic Lectureship, 1987–1988.
Cornell University Fellowships: First Year Graduate Fellowship, 1978–1979; Allen Sey-mour Olmstead Fellowship, 1979–1980; Sage Graduate Fellowship, 1980–1982.
Tel-Aviv University Graduate Scholarships, 1976–1977.
Grants
The Israel Science Foundation (ISF): “Planning and Scheduling Appointments to Large-Scale Service-Systems: Starting with Many Homogeneous Resources that are Quality & Efficiency Driven (QED), and then some”, 4-year grant, 1/10/2022–30/9/2026, $60,000 per year.
The Israel Science Foundation (ISF): “Appointment-Driven Research Networks (ARNets): Data-Based Modeling, Analysis and Design, with Applications to Healthcare and Judicial Services”, 4-year grant, 2018–2021, $50,000 per year.
The Binational Science Foundation (BSF): “Data-Based Models of Resource-Driven Activity Networks”, jointly with M. Armony (NYU) and P. Momčilović (University of Florida), 4-year grant, 2016–2019, $22,000 per year.
The Israel Science Foundation (ISF): “Announcing Delays in Queueing Networks, for example Hospitals: Theory, Impact, and Applications”, 3-year grant, jointly with G. Yom-Tov, 2016–2018, about $40,000 per year.
Dana Farber Cancer Institute, Boston, USA: $30,000 for 2015, $35,000 for 2016, to support joint data-based research.
SEE (Service Enterprise Engineering) Center: Continuing donation by Harold & Inge Marcus, $145,000, 2011–2012; $200,000, 2014–2015; Technion President Fund, $60,000, 2016.
The Gordon Center for Systems Engineering: “Development of a Data-Based System for Simulating Call Centers, with Further Applications to Emergency Departments”, $21,000, 2009–2010.
The Israel Science Foundation (ISF): “Data-Based Analysis of Queueing Systems in the Halfin-Whitt (QED) Regime”, 4-year grant, 2008–2012, over 200,000 IS per year.
IBM OCR (Open Collaborative Research) grant: with D. Gopher and A. Shtub, jointly with IBM Research (Oded Cohen) and Rambam Hospital (Rafi Beyar), 2008 2010, $200,000; 2010, $50,000; grant director 2009–2011.
The Binational Science Foundation (BSF): “Analysis and Control of Many-Server Queueing Systems”, jointly with M. Armory (NYU), L. Brown (Wharton), H. Kaspi (Technion), K. Ramanan (Carnegie Mellon), N. Shimkin (Technion) and W. Whitt (Columbia), 4-year grant 2007–2010, approximately $22,000 per year.
SEE (Service Enterprise Engineering) Center: $1 million donation to IE&M, Technion (by Harold & Inge Marcus), 2007–2010, Founding Director.
IBM Faculty Fellow: “Data-Repository for Call/Contact Centers”, jointly with Paul Feigin, 2006, 70,000 IS; extended 2007, 45,000 IS.
The Israel Science Foundation (ISF): “Statistical Models for Customer Behavior in Tele-Services: Telephone Call Centers and Contact Centers”, Cooperating Investigator to P. Feigin (PI); 3-year grant 2004–2007, approximately 120,000 IS per year.
The Binational Science Foundation (BSF): “Large-Scale Tele-Queues”, jointly with N. Shimkin (Technion), M. Armory (NYU), L. Brown (Wharton) and W. Whitt (Columbia), 4-year grant 2003–2006, approximately $22,000 per year.
The National Science Foundation (NSF), U.S.A.: “Telephone Call Centers—Performance, Design and Control of Time-Varying Queues”, a consultant for a funded proposal by W.A. Massey, Department of Operations Research and Financial Engineering, Princeton University, 2002–2004, $300,000.
The Israel Science Foundation (ISF): “Control of Many-Server Queues in Heavy Traffic”, jointly with Rami Atar, Technion EE; 4-year grant 2003–2006; average yearly budget $60,000.
Lower Saxony Ministry of Education and Science: “Service Engineering and Management of Call/Contact Centers”, jointly with Stefan Helber, Technical University of Clausthal, Germany; 1-year grant, 2003, 100,000 Euros.
The National Science Foundation (NSF), U.S.A.: “Service Engineering of Human Tele-Queues: Empirically-Based Stochastic Analysis of Telephone Call Centers”, a consultant for a funded proposal by L. Brown, N. Gans and L. Zhao, the Wharton Business School, NSF Initiative on Engineering the Service Enterprise, 2002–2003, $150,000.
The Davidson Applied Research Fund: “Exploring Queueing Systems with Impatient Customers: Empirically-Based Analysis of Telephone Call Centers”, jointly with S. Zeltyn, April 2002, $6,000.
Technion Research Grant, $20,000 to support “Data Analysis of Contact Centers”, 2000–2001.
The Israel Science Foundation (ISF): “Tele-Services: Performance Analysis of Stochastic Service Networks with Rational Customers”, jointly with Nahum Shimkin, Technion EE; 3-year grant 1999–2002; average yearly budget 195,000 IS.
Technion Research Grants, 1987–1989, 1992–, Principal Investigator.
Stanford Institute for Manufacturing and Automation (SIMA), Grant 1ACC638, Stanford University, 1989–1991: “From Project to Process Management: Empirically-Based Models of Engineering Product Development”. Principal Investigator, jointly with Paul Adler – Stanford IE. Participating: Vien Nguyen – MIT Sloan and Liz Schwerer – Stanford (GSB).
Postdoctoral Fellow, National Science Foundation (NSF), Grant ECS-8603857, Stanford University, 1986–1987: “Stochastic Networks.” Principal Investigator: J.M. Harrison.
Semi-Conductor Research Corporation (SRC), Contract 83-01-046, Stanford University, 1986–1987: “Computer-Integrated Manufacturing Science for Ultra Large Scale Integration Systems (Factory Modelling Project).” Principal Investigator: J.D. Meindle; Project Leader: J.M. Harrison.
