Foreign Expert on Service Engineering, The IAO Fraunhofer Institute, Stuttgart, Germany, 2000-2003
Senior Research Associate, Wharton’s Call Center Forum, within the Financial Institutions Center, 1999-…
Regular Visiting Scholar and Consultant, Bell Laboratories, Math. Research Center at Murray Hill, USA, 1990-2003
Projects for and workshops with numerous service organizations, in the public and private sector, including government ministries, local municipalities, national corporations, banks, hospitals and more
Research advisor for corporations, consulting firms, etc.
